Well- yesterday, April 19th, I met with Don Brenengen at the Brenengen Auto body shop. He introduced me to his son Scott. It is interesting. I have now talked to Matt Brenengen at the Sparta Ford, Scott Brenengen at the Brenengen Auto body, and Don Brenengen- their father and the owner. All of the Brenengens are easy to work with, kind, and have the ability to put themselves in the shoes of the customer. I am impressed with them. Really it is just Dennis Zee who puts a snag in the whole thing.
I met with Don at the body shop because they were going to look at a crack in the back bumper which we spotted a few days after getting the vehicle. I told him I didn't know if it was there before we bought the vehicle or not. I think because of our troubles he wanted to repair it. Also, they are going to replace our CD player and touch up a rust spot with some buffing compound. Don is really making an attempt to make things right and I appreciate that.
I didn't talk to Don long but I did want to mention to him that his son Matt was as helpful as he could be when Dennis Zee called him. Still, Dennis was the one in power. I just wanted Don to know that my sense was that his boys were taught well. Don then mentioned to me that there are times when Dennis Zee doesn't think he is wrong and that they are working on that (I don't know if that is the verbatim of what he said but something like that).
Anyway, I guess Don has helped to change my mind a bit. I still am insulted that I had to contact them over a month after my Better Business Bureau report. Don said he never saw it. When I talked to the Better Business Bureau the day after filing my report, I was told a copy would be sent to Brenengen and I was under the impression it would be to the West Salem Chevrolet since I specifically reported that location. I have a sneaking, though unconfirmed, suspicion that Dennis Zee was trying to cover up his mistake and was hoping I wouldn't pursue it any further. I don't trust Mr. Zee at all and ultimately I think his pride and self image is more important to him that the customer or anything else. Even if Mr. Zee did cover things up, it still took 12 days for Don to get back to me. I suppose I can understand that he might have been looking into the whole thing and I guess I am willing to give him that since he seems to be a reasonable person.
So... for now we are waiting until a radio comes in- not sure if it will be new or used, I think used. Then we will get the stuff on the car fixed.
It seems that will be the end of it. Mr. Zee, sadly, will not ever see any reprimand publicly for his actions and will not have to apologize to me. I think at a minimum he should invite our family to his store, apologize in front of his employees, and offer some sort of compensation that hurts HIS and only HIS bottom line- maybe a couple free oil changes or something like that. I don't think that will happen. Even more satisfying than some oil changes would be him going to some sort of EXTRA customer service training and providing proof to us he went along with a letter explaining what he should have done instead of what he did. For me, this whole thing isn't about getting something free. It is about Dennis Zee needing to change his ways. In the end, I only get a consolation prize, a few car repairs instead of the correcting of the core problem. Still, someone else could walk in and have to deal with Dennis Zee and his self-centered, crappy customer service.
So... you, my reader, I would recommend that you still patronize Brenengen Auto but AVOID AT ALL COSTS the Chevrolet dealer in West Salem. The sales people there are managed by Dennis Zee and anyone who is managed by that man is someone I will NEVER want to work with. If I were the owner of Brenengen I would want to buy him out and ask him to leave the Brenengen group.
I will give you a final update once our car is repaired.
Tim
Tuesday, April 20, 2010
Sunday, April 18, 2010
April 17th- A response!
Today I got a phone call! It was Don Brenengen. Unlike Dennis Zee, Don was a very reasonable person. I shared my concerns and he apologized for the actions of Dennis. For example, I talked about Don's sales people having the ability to put themselves in the shoes of the customer. Sure I didn't follow their 'rules' about the 30 day exchange but I didn't know them- so, shouldn't a good sales person simply explain them and then proceed to help the customer in the situation that exists. In this case it would mean explaining the 30 day exchange, which EVERYONE explained and I knew very well by the time I got to Dennis Zee. Then MOVE ON! Help the customer and work with the situation, even if it isn't ideal. Don Brenengen admitted this would be the correct way to serve the customer. I suggested that Dennis Zee get some training in customer service and I was told that for the last few years (I think he said 2) employees, including Dennis, have been getting this training. In my opinion I think it was a big mistake to let Dennis Zee buy into the Brenengen dealership- both Don Brenengen and Matt Brenengen at the Sparta Ford were easy to work with, understanding, and possessed a great sense of how to help the customer. Dennis Zee was simply a jerk or maybe a narcissist. Dennis Zee could not handle that I felt like I was getting the run around. It didn't matter if I was or not, I felt that way. Don also said that there was no possibility for a public apology. This makes me sad that a business that prides itself on its name doesn't think it would be name building to admit being wrong. I think admitting wrong builds credibility. I told Don I planned to distribute this blog to people I know in the community because I feel it is my moral responsibility to inform people of my experience which runs so counter to the Brenengen reputation. He seemed to understand that.
Don wanted to keep the focus on my satisfaction with the vehicle, something he was willing to help remedy. I feel that even though he is not obligated to help with the few problems we have with the vehicle, it is a good gesture to make up for the crap they have pulled us through. Crap which I think they should deal with internally, not involving the customer. He offered to fix a large cut in the bumper which we noticed a few days after buying the vehicle. To me it really isn't as big of a deal as the cd player being broken but it does make me happy they are going to fix it. He also offered to see what he could do with the broken CD player (it scratches every CD we put in- this started about a month after we bought the van). It remains to be seen what "seeing what he can do" means. I guess overall this is satisfying to me. I didn't mention to Don the varied rust spots on the vehicle which also bother me a lot considering the vehicle is only 3 years old. I figure that is my fault for not seeing them and really not something he needs to deal with. Still, next time I would go over the vehicle with an even closer eye than I did this time. In the end having Brenengen fix these few things on the vehicle still isn't what I wanted. I wanted to simply go and be able to look at Toyota and Honda vans to be able to consider the possibility of taking advantage of the 30 day exchange. This didn't happen because of crappy customer service. Alas, I think this van will be ok and I pray it doesn't break too much! As a concluding thought, I found Don Brenengen to be a smart salesman who was pleasant to talk to and considering the fact that he was dealing with the incompetent behavior of a fellow owner in the Brenengen dealership, I think he did the best he could for the situation presented to him and I understand his responses except I believe a public apology would be a good thing for them as well... That isn't my choice though. So... I hope this blog helps to keep their reputation balanced and fair for all involved......
Don wanted to keep the focus on my satisfaction with the vehicle, something he was willing to help remedy. I feel that even though he is not obligated to help with the few problems we have with the vehicle, it is a good gesture to make up for the crap they have pulled us through. Crap which I think they should deal with internally, not involving the customer. He offered to fix a large cut in the bumper which we noticed a few days after buying the vehicle. To me it really isn't as big of a deal as the cd player being broken but it does make me happy they are going to fix it. He also offered to see what he could do with the broken CD player (it scratches every CD we put in- this started about a month after we bought the van). It remains to be seen what "seeing what he can do" means. I guess overall this is satisfying to me. I didn't mention to Don the varied rust spots on the vehicle which also bother me a lot considering the vehicle is only 3 years old. I figure that is my fault for not seeing them and really not something he needs to deal with. Still, next time I would go over the vehicle with an even closer eye than I did this time. In the end having Brenengen fix these few things on the vehicle still isn't what I wanted. I wanted to simply go and be able to look at Toyota and Honda vans to be able to consider the possibility of taking advantage of the 30 day exchange. This didn't happen because of crappy customer service. Alas, I think this van will be ok and I pray it doesn't break too much! As a concluding thought, I found Don Brenengen to be a smart salesman who was pleasant to talk to and considering the fact that he was dealing with the incompetent behavior of a fellow owner in the Brenengen dealership, I think he did the best he could for the situation presented to him and I understand his responses except I believe a public apology would be a good thing for them as well... That isn't my choice though. So... I hope this blog helps to keep their reputation balanced and fair for all involved......
April 15th- More calls
Well, I didn't end up calling on the 8th, I decided I should give a little more time to see if I got a response. On the 15th I felt I had waited long enough so I made some calls. First I called Matt Welch, the salesman we worked with and asked him if he had received my email (see post 7- April 5th). He couldn't recall if he had and he was on vacation the week I sent it and apparently got a new computer.. but he indicated that he was pretty sure he had seen what I sent because it had circulated around the dealership. He also said he hadn't heard anything beyond that and it was really out of his hands, I should talk to Don Brenengen. I said thanks and told him I would talk to Dan. All along the way Matt has been as helpful as he could and kind about things. I think he is a good sales person- though it may have been helpful for him and everyone else along the way to be more clear about their 30 day exchange policy.
I then called Don Brenengen and left a message for him. On his office voice mail it also referenced a cell phone but I decided this time and last time that I didn't want to hound him but instead just leave a voice mail and wait for a return call.
I then called Don Brenengen and left a message for him. On his office voice mail it also referenced a cell phone but I decided this time and last time that I didn't want to hound him but instead just leave a voice mail and wait for a return call.
Thursday, April 8, 2010
April 8th- F rating
I just looked on the Better Business Bureau site to be able to provide a link to Brenengen Auto's page. Their current rating on a scale from A+ to F is F. Also, they are not a member of the Better Business Bureau, which I think also says something!
April 8th- STILL NO RESPONSE
Well, I still have no response. Don Brenengen never bothered to call me back. Also, I sit with a van with a CD player that doesn't work after owning the vehicle for 6 weeks.
Today I am going to try to call Don again and see if I can connect with him.
Today is also the day that I created this blog so you, other potential Brenengen customers, can know my experience. I hope it helps. I also hope it helps keep Brenengen accountable. Interestingly, there are several BBB reports against the Brenengen-Chevrolet in West Salem. I wonder if it has to do with Dennis Zee? or maybe just poor customer service after the buck has been made!
Today I am going to try to call Don again and see if I can connect with him.
Today is also the day that I created this blog so you, other potential Brenengen customers, can know my experience. I hope it helps. I also hope it helps keep Brenengen accountable. Interestingly, there are several BBB reports against the Brenengen-Chevrolet in West Salem. I wonder if it has to do with Dennis Zee? or maybe just poor customer service after the buck has been made!
April 5th- No Response
The days following all of this I did get a call from Matt Welch and also an email. I told him about my expectations but he couldn't really do anything as a sales person.
I had contacted the Better Business Bureau though and in follow up with the BBB I was told that a copy of my report would be sent to Brenengen. On April 2nd, with it being over a month with no response to my report, I decided to try again. When I told my neighbor my horror story he was very surprised and encouraged me to contact the owner of the whole operation who I believe is Don Brenengen. I looked him up on the internet since his contact information was not on the Brenengen website. Eventually I got his voice mail and left a message regarding this issue and also referencing and email I sent on April 2nd which I will put at the end of this post. I figured he would call me back in the next few days....
Here is the email I sent to Don Brenengen and Matt Welch:
Hello- I purchased a vehicle from you in the end of February. There
was an incident with your auto group which I ended up reporting to the
BBB. Yesterday I was talking to my neighbor, a friend of one of the
Brenengens during childhood and he was surprised that you had not
rectified the situation. I decided to try writing to see if you would
have a more satisfying response.
For reference, here is my desired outcome from this incident as stated
to the Better Business Bureau in my complaint submitted to them
regarding Brenengen Chevrolet in West Salem. This is what I told
them:
"Desired outcome:
A personal apology from Mr. Dennis Zee in front of all of his sales
employees. Also, since Brenengen relies on their name for sales I
feel the public should know. So, I desire this apology to be printed
in the local papers (Cashton Record, Sparta Herald, and the Coulee
news of West Salem). Finally, this apology be backed up by
compensation for my time lost due to not being able to see the
vehicle, time driving there, time filling out this complaint, and
mental anguish due to the situation."
Further, last week the radio in this vehicle broke- it now scratches
every CD we put into it and we are also slowly noticing rust on some
spots of the vehicle and a huge gouge in the bumper- which may or may
not have been there when we purchased it, we are not sure. Lets just
say, I am not satisfied with your customer service or attention to
detail.
Also, I wrote a letter to the editor of the local papers which I don't
think ended up getting printed anywhere. Here it is for your
reference and to get the story:
Dear editor,
In small towns businesses rely upon their reputation and name for
continued business and loyalty. I am writing because I want my
neighbors to know about my unacceptable experience with the customer
service at Brenengen Chevrolet and to a lesser extent with Brenengen
KIA in West Salem, WI.
Imagine walking into an auto dealer, asking about a few vehicles, and
being told that you cannot look at them. The other day I went to
Brenengen Chevrolet to look at a few vehicles I was considering
switching into as a part of their Confidence Plus warranty. I
originally had purchased my vehicle from Brenengen Ford in Sparta. I
was planning on working through my original salesman there to work out
the Confidence Plus warranty. I had not been informed of the fact
that if I tried to go to another Brenengen dealer to simply look at a
vehicle I would be coldly received by the sales people and ultimately
denied the opportunity to look at, sit in, and drive a vehicle. All
of this because I wasn’t there with the original sales person? Don’t
let Brenengen deceive you and make you think they care about the
customer. Each location and many sales persons only care about the
customer if you are THEIR individual customer who will make them a
sale. To be fair, I received good customer service from Brenengen
Ford, even when I was not working with my sales person.
The story gets a little better and a little worse. After being
received coldly at Brenengen Chevrolet I went to Brenengen KIA to look
at a vehicle there. I was received warmly by the sales person until
the words “Confidence Plus Warranty” were said. At that point, the
sales person wasn’t interested anymore. Luckily, at Brenengen KIA the
sales manager was willing to help us and things worked out ok.
Then the story gets HORRIFIC. I returned to Brenengen Chevrolet
thinking that if I were to talk to the sales manager I might be able
to get some better help. I was thinking that this person wouldn’t
have to worry as much about the fact that he wasn’t getting credit for
a sale. I told the sales person this and was brought to the sales
manager, Mr. Dennis Zee. I was promptly informed of their policy that
I could only look at vehicles at the dealer lot where I had purchased
the vehicle. This was a different story than I had been told earlier
when I talked on the phone to Brenengen Ford in Sparta. When on the
phone I was told that I could look at cars on any of the lots but the
deal would have to be ultimately worked out through Brenengen Ford
where I purchased my vehicle. I was fine with working with my
salesperson and the Brenengen Ford lot in Sparta. I simply wanted to
look at some vehicles in West Salem, especially since I was already
there! Is it really that much work to let someone look at a vehicle?
At this point I told Mr. Dennis Zee that I felt like I was getting
‘the run around.” Combined with the fact that I was getting different
stories and cold looks from sales people was the fact that I was at a
car dealer and they wouldn’t show me a car! While Mr. Dennis Zee was
on the phone with Brenengen Ford in Sparta, he turned to one of his
sales people and said they were not going to show me any cars that
day. I was then put on the phone with Matt Brenengen in Sparta and he
kindly explained the same thing regarding using the warranty only
through the same Brenengen location. I explained that I simply wanted
to look and had no problem working the deal through their store. Then
I gave the phone to Mr. Dennis Zee who told Matt Brenengen that he was
not going to show me any cars because of ‘what I had said.’ What
exactly had I said? I said I felt like I was getting ‘the run around’
and that the sales people were not very willing to work with me. I am
sorry Mr. Zee, but if you can’t handle being told that your customer
service needs some work maybe you need to learn something about
customer service. Mr. Zee hung up the phone and I asked if he could
call Matt Brenengen back because I felt I had been unfairly
represented. What exactly had I said that was out of line? Once on
the phone I was told that Matt Brenengen had left his office. Instead
I talked to my sales person and told him that I wondered if Mr. Zee
was treating me so harshly because I had somehow challenged his power
in front of his employees by naming my cold reception by the sales
people and my feeling of getting a run around. In the background I
could hear Mr. Zee laughing at me. After my call Mr. Zee again told
me that I could not see any vehicles today because of what I had said.
I asked if he could explain what I said. I was told that I had said
he was giving me ‘the run around.’ I explained why I felt that way.
Since I felt I had explained away his reason for his being so rude to
me I again asked why? This time he referenced my comment about his
power. Oddly though, he had already made up his mind much before my
comment about his power. I can agree that though I believe it was
true I didn’t need to make that comment. Finally, since so much time
had been spent debating about how their Confidence Plus Warranty
worked and discussing on the phone, it was closing time. Mr. Zee said
he wasn’t going to talk anymore and led me out of the store.
My neighbors in this community, be warned! If you shop at Brenengen
you are not allowed to criticize their customer service. It is their
way or the highway! Also, if you don’t know their rules and follow
them exactly, you will be treated rudely and not served. Finally, if
you can’t make them more money, you are not important. Pray and hope
that nothing goes wrong with your purchase! There is a chance that
you will not want to be a “Customer for life.”
Sadly submitted,
Timothy Johnston
Cashton, WI
I had contacted the Better Business Bureau though and in follow up with the BBB I was told that a copy of my report would be sent to Brenengen. On April 2nd, with it being over a month with no response to my report, I decided to try again. When I told my neighbor my horror story he was very surprised and encouraged me to contact the owner of the whole operation who I believe is Don Brenengen. I looked him up on the internet since his contact information was not on the Brenengen website. Eventually I got his voice mail and left a message regarding this issue and also referencing and email I sent on April 2nd which I will put at the end of this post. I figured he would call me back in the next few days....
Here is the email I sent to Don Brenengen and Matt Welch:
Hello- I purchased a vehicle from you in the end of February. There
was an incident with your auto group which I ended up reporting to the
BBB. Yesterday I was talking to my neighbor, a friend of one of the
Brenengens during childhood and he was surprised that you had not
rectified the situation. I decided to try writing to see if you would
have a more satisfying response.
For reference, here is my desired outcome from this incident as stated
to the Better Business Bureau in my complaint submitted to them
regarding Brenengen Chevrolet in West Salem. This is what I told
them:
"Desired outcome:
A personal apology from Mr. Dennis Zee in front of all of his sales
employees. Also, since Brenengen relies on their name for sales I
feel the public should know. So, I desire this apology to be printed
in the local papers (Cashton Record, Sparta Herald, and the Coulee
news of West Salem). Finally, this apology be backed up by
compensation for my time lost due to not being able to see the
vehicle, time driving there, time filling out this complaint, and
mental anguish due to the situation."
Further, last week the radio in this vehicle broke- it now scratches
every CD we put into it and we are also slowly noticing rust on some
spots of the vehicle and a huge gouge in the bumper- which may or may
not have been there when we purchased it, we are not sure. Lets just
say, I am not satisfied with your customer service or attention to
detail.
Also, I wrote a letter to the editor of the local papers which I don't
think ended up getting printed anywhere. Here it is for your
reference and to get the story:
Dear editor,
In small towns businesses rely upon their reputation and name for
continued business and loyalty. I am writing because I want my
neighbors to know about my unacceptable experience with the customer
service at Brenengen Chevrolet and to a lesser extent with Brenengen
KIA in West Salem, WI.
Imagine walking into an auto dealer, asking about a few vehicles, and
being told that you cannot look at them. The other day I went to
Brenengen Chevrolet to look at a few vehicles I was considering
switching into as a part of their Confidence Plus warranty. I
originally had purchased my vehicle from Brenengen Ford in Sparta. I
was planning on working through my original salesman there to work out
the Confidence Plus warranty. I had not been informed of the fact
that if I tried to go to another Brenengen dealer to simply look at a
vehicle I would be coldly received by the sales people and ultimately
denied the opportunity to look at, sit in, and drive a vehicle. All
of this because I wasn’t there with the original sales person? Don’t
let Brenengen deceive you and make you think they care about the
customer. Each location and many sales persons only care about the
customer if you are THEIR individual customer who will make them a
sale. To be fair, I received good customer service from Brenengen
Ford, even when I was not working with my sales person.
The story gets a little better and a little worse. After being
received coldly at Brenengen Chevrolet I went to Brenengen KIA to look
at a vehicle there. I was received warmly by the sales person until
the words “Confidence Plus Warranty” were said. At that point, the
sales person wasn’t interested anymore. Luckily, at Brenengen KIA the
sales manager was willing to help us and things worked out ok.
Then the story gets HORRIFIC. I returned to Brenengen Chevrolet
thinking that if I were to talk to the sales manager I might be able
to get some better help. I was thinking that this person wouldn’t
have to worry as much about the fact that he wasn’t getting credit for
a sale. I told the sales person this and was brought to the sales
manager, Mr. Dennis Zee. I was promptly informed of their policy that
I could only look at vehicles at the dealer lot where I had purchased
the vehicle. This was a different story than I had been told earlier
when I talked on the phone to Brenengen Ford in Sparta. When on the
phone I was told that I could look at cars on any of the lots but the
deal would have to be ultimately worked out through Brenengen Ford
where I purchased my vehicle. I was fine with working with my
salesperson and the Brenengen Ford lot in Sparta. I simply wanted to
look at some vehicles in West Salem, especially since I was already
there! Is it really that much work to let someone look at a vehicle?
At this point I told Mr. Dennis Zee that I felt like I was getting
‘the run around.” Combined with the fact that I was getting different
stories and cold looks from sales people was the fact that I was at a
car dealer and they wouldn’t show me a car! While Mr. Dennis Zee was
on the phone with Brenengen Ford in Sparta, he turned to one of his
sales people and said they were not going to show me any cars that
day. I was then put on the phone with Matt Brenengen in Sparta and he
kindly explained the same thing regarding using the warranty only
through the same Brenengen location. I explained that I simply wanted
to look and had no problem working the deal through their store. Then
I gave the phone to Mr. Dennis Zee who told Matt Brenengen that he was
not going to show me any cars because of ‘what I had said.’ What
exactly had I said? I said I felt like I was getting ‘the run around’
and that the sales people were not very willing to work with me. I am
sorry Mr. Zee, but if you can’t handle being told that your customer
service needs some work maybe you need to learn something about
customer service. Mr. Zee hung up the phone and I asked if he could
call Matt Brenengen back because I felt I had been unfairly
represented. What exactly had I said that was out of line? Once on
the phone I was told that Matt Brenengen had left his office. Instead
I talked to my sales person and told him that I wondered if Mr. Zee
was treating me so harshly because I had somehow challenged his power
in front of his employees by naming my cold reception by the sales
people and my feeling of getting a run around. In the background I
could hear Mr. Zee laughing at me. After my call Mr. Zee again told
me that I could not see any vehicles today because of what I had said.
I asked if he could explain what I said. I was told that I had said
he was giving me ‘the run around.’ I explained why I felt that way.
Since I felt I had explained away his reason for his being so rude to
me I again asked why? This time he referenced my comment about his
power. Oddly though, he had already made up his mind much before my
comment about his power. I can agree that though I believe it was
true I didn’t need to make that comment. Finally, since so much time
had been spent debating about how their Confidence Plus Warranty
worked and discussing on the phone, it was closing time. Mr. Zee said
he wasn’t going to talk anymore and led me out of the store.
My neighbors in this community, be warned! If you shop at Brenengen
you are not allowed to criticize their customer service. It is their
way or the highway! Also, if you don’t know their rules and follow
them exactly, you will be treated rudely and not served. Finally, if
you can’t make them more money, you are not important. Pray and hope
that nothing goes wrong with your purchase! There is a chance that
you will not want to be a “Customer for life.”
Sadly submitted,
Timothy Johnston
Cashton, WI
February 25th and 26th- The Better Business Bureau and a letter to the editor
Today and the following weekend I wrote the editorial I already shared with you in my last post. I sent it to five local papers. Ultimately I only heard from one paper, which in the end did not publish my editorial.
I heard a program on public radio a few months ago about free press and if we really have one. The argument was that whoever pays for the advertising actually controlls the press. I realized yesterday, April 7th, that this is true in my case. All of these papers didn't want to publish an editorial which speaks out against one of their biggest revenue sources. Brenengen advertises A LOT!
I wonder, is the good name Brenengen has really only something they have created through their advertising? If my horrible experience is so hard to share with the community, how many others are there like me?
Also, on the evening of the 25th I decided to report Brenengen-Chevrolet in West Salem to the Better Business Bureau. As a part of this report they asked for compensation desired. This is what I wrote:
A personal apology from Mr. Dennis Zee in front of all of his sales employees AND to be printed in the local papers (Cashton Record, Sparta Herald, and the Coulee news of West Salem) publicly apologizing for this unacceptable customer service. I desire this because Brenengen relies on their name for sales in our small communities and I feel the public should know about this unacceptable customer service. I also desire that this apology be backed up by compensation for my time lost due to not being able to see the vehicle, time driving there, time filling out this complaint, and mental anguish due to the situation.
I heard a program on public radio a few months ago about free press and if we really have one. The argument was that whoever pays for the advertising actually controlls the press. I realized yesterday, April 7th, that this is true in my case. All of these papers didn't want to publish an editorial which speaks out against one of their biggest revenue sources. Brenengen advertises A LOT!
I wonder, is the good name Brenengen has really only something they have created through their advertising? If my horrible experience is so hard to share with the community, how many others are there like me?
Also, on the evening of the 25th I decided to report Brenengen-Chevrolet in West Salem to the Better Business Bureau. As a part of this report they asked for compensation desired. This is what I wrote:
A personal apology from Mr. Dennis Zee in front of all of his sales employees AND to be printed in the local papers (Cashton Record, Sparta Herald, and the Coulee news of West Salem) publicly apologizing for this unacceptable customer service. I desire this because Brenengen relies on their name for sales in our small communities and I feel the public should know about this unacceptable customer service. I also desire that this apology be backed up by compensation for my time lost due to not being able to see the vehicle, time driving there, time filling out this complaint, and mental anguish due to the situation.
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